INDALO SURFER S.L.
Paseo del Mar 20
04740 Almeria, España
As a general rule, packages are sent the day after receipt of payment if it has been before 11:00 in the morning through the company CORREOSEXPRESS for peninsula and islands and GLS for Europe, with a tracking number that will be provided via email once we have said tracking number and pass through the Correosexpress headquarters in the evening of the same day.
Shipments and deliveries are made from Monday to Friday or Saturday depending on the city.
Upon delivery of the order, you must make a visual inspection on the outside of the package before the delivery person leaves, in case the box is hit or damaged, you must notify the delivery person so that he / she leaves it noted in the system, this point is very important so that transport damage can be claimed.
If you are not satisfied with the product received, you have 14 days to return the product according to Royal Legislative Decree 1/2007, November 16. The user will bear the shipping costs. When Indalo Surfer receives the product and sees that it is in perfect condition, the amount of the return will be paid by bank account. The product for its return must not have been used, it must be in its original packaging. It is of the utmost importance not to use the product as it will be stained and it will not be able to be sold again as first hand, so we will not be able to accept the return of the product.
Contact us for the return at firstname.lastname@example.org or by phone 639659123.
We will assess with all possible flexibility any question related to returns, we do not want you to keep a product that you have bought and it does not satisfy you at all, we will look for a way that is good for both parties, do not hesitate to contact us.
The user has the obligation to review the package upon receipt in case it has been damaged in any of its parts by the transport company. If this is the case, please leave a record on the receipt page of the transport agency and then communicate it by email or by phone.
If the product sent is in poor condition, deteriorated, the package opened or does not match the previous description, the user must contact Indalo Surfer within 48 hours and send said product within 7 days of receipt. . Indalo Surfer will check if it is really in bad condition, deteriorated or if it does not match the previous description; This being the case, the bank discount of the product in question will be made plus the costs of the return shipping.
Who bears the return shipping costs?
-You, if the change is for any reason other than a product defect or our shipping error, the transport costs of the return are €15 for Spain and Portugal and €25 for the European community, for the rest of countries consult.
-We will if the product is not the one you ordered or has a factory defect.
The products have a 2-year guarantee, that is, the guarantee covers any damage or defect generated in the product due to manufacturer deficiencies. As you may already know, the warranty does not cover damage caused by misuse of the product. For wear parts, the brands give only 6 months of guarantee, parts such as springs, bearings, for example. Consult before for the guarantee.
You should contact us at 639659123 or email email@example.com to resolve any question regarding the warrant.